Returns & Replacement
At ELVI, we want you to shop with complete confidence.
If there’s any issue with your order, we offer a simple and hassle-free 7-day return and replacement policy.
7-Day Easy Returns & Replacement
No Questions Asked
If your product arrives damaged, defective, or not working as expected, you can request a return or replacement within 7 days of delivery — no questions asked.
We believe in keeping the process quick and stress-free for our customers.
What We Offer
Within 7 days of delivery, you can request:
- Replacement for a defective or damaged product
- Return and refund if you prefer not to receive a replacement
- Quick support from our team throughout the process
If a replacement unit is unavailable, we will process a refund.
Refunds
In case of an approved return, refunds are processed after the product is received and inspected.
Refund timelines:
- Refund initiated within 2–4 working days after inspection
- Amount credited back to the original payment method
- Bank processing time may vary (usually 5–7 working days)
Eligibility for Return/Replacement
Your request will be accepted if:
- Product is defective or not working properly
- Product was damaged during delivery
- Wrong item was delivered
- Issue reported within 7 days of delivery
Items Not Eligible
Returns may not be accepted for:
- Physical damage after use
- Water or liquid damage
- Damage due to misuse or mishandling
- Normal wear and tear
How to Request a Return
- Contact our support team within 7 days of delivery or visit raise a return request page on our website
- Share your order ID
- Provide a short photo/video of the issue
- Our team will verify and arrange replacement or return
The process is simple and designed to resolve your concern quickly.
Support Details
Email: care@getelvi.com
Phone/WhatsApp: +91 8962101978
Availability: 24×7, Monday to Sunday
We stand behind the quality of every ELVI product.
Shop risk-free with our 7-day no-questions-asked return and replacement guarantee.